Everything you want is right here.
If you’re looking for the most complete and integrated suite of CX solutions available today, you’ve come to the right place.
Customer experience management
software designed for utilities.
Explore our solutions:
Electronic Bill Presentment
Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.
- Secure e-bill delivery
- Flexible payment options (ACH, credit, debit)
- Personalized messaging
- Alerts and notifications
- Bill consolidation
- Self-service tools
On-Demand Payments
Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.
- Enrolled or non-enrolled e-payments
- Real-time payment processing
- In-person payment solutions: self-service kiosks, retail cash, and point of sale
- Multiple payment channels
- Digital wallet payment acceptance
- AI-integrated payment channels
- Payment reminders
Document Print and Mail
Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.
- Advanced address hygiene
- Data management tools
- Targeted messaging and marketing
- Distributed mail production and delivery
- On-demand document rendering
Outage Communications
Shed some light on service disruptions and increase customer satisfaction through proactive and transparent communication during outages. KUBRA solutions allow customers to view and report outages using interactive maps, text messages, email, automated voice, and mobile app channels.
- Report power outage
- Check outage status
- Learn outage cause
- Provide estimated time of restoration
- Update crew status
- Locate crisis support (e.g. ice trucks)
Account Management
Give your customers easy access to account management tools in their channel of choice. Our preference management solution lets your customers use their preferred channel to get information about billing, outages, service requests, and more.
- Mobile app account management
- Bill payment and bill history
- Communication preferences
- Energy usage
Customer Engagement
Increase program participation and improve customer satisfaction by providing customers with simple ways to access energy usage data, account information, and integrated home automation functionality.
- On-demand payments
- Electronic bill presentment
- Document print and mail
- Alerts and preference management
- Utility mapping
- Artificial intelligence
- Mobile apps
Interactive Maps
Make it easy for customers to let you know about streetlight outages and other issues with interactive maps, and streamline your repair process with customizable online reporting forms that integrate with your back-office systems.
- Streetlight outages
- Street issues
- Vegetation (e.g. crowding power lines and obscuring road signs)
- Water issues (e.g. water main break)
- Graffiti
Marketing Services
Tap into KUBRA’s Consumer Marketing Services to access a team of marketplace specialists and design professionals who can provide support and expertise for your new marketing initiatives and document redesign projects.
- Bill redesign
- Adoption of marketing support
- Document and bill redesign services
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