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KUBRA provides customer experience management solutions to some of the largest government entities across North America. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of households in the U.S. and Canada.
KUBRA Government Solutions improve the effectiveness of interactions with the public by providing communication and payment tools that support both online and offline channels, meeting a variety of needs and expectations.

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Explore Our Solutions:

Electronic Bill Presentment

Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.

Secure e-bill delivery
Flexible payment options (ACH, credit, debit)
Personalized messaging
Alerts and notifications
Bill consolidation
Self-service tools

On-Demand Payments

Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.

Enrolled or non-enrolled e-payments
Real-time payment processing
In-person payment solutions: self-service kiosks, retail cash, and point of sale
Multiple payment channels
Digital wallet payment acceptance
AI-integrated payment channels
Payment reminders

Document Print and Mail

Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.

Advanced address hygiene
Data management tools
Targeted messaging and marketing
Distributed mail production and delivery
On-demand document rendering

Citizen Communications

Provide citizens the personalized, proactive communications they want and deserve. KUBRA’s alerts and preference management solution lets your citizens choose the channels they want to use to receive information about new initiatives, billing, tax returns, public works activity, and more.

Public announcements
Pay taxes, parking, or other fees
Request garbage pickup information
Report road issues
Voting reminders
Find polling locations

Interactive Maps

Make it easy for your citizens to let you know about streetlight outages, potholes, and other issues using an interactive map. Streamline your repair process with customizable online reporting forms that integrate with your systems. Publicize your infrastructure investments with maps that show citizens where and when you are making improvements.