Meet Kai – KUBRA’s Customer Engagement Advocate
Kai is one tough customer! On top of being extremely picky about treats and the thread count of his dog bed, he doesn’t even have a tail to wag so it’s really hard to tell when we make him happy. But that’s exactly why we chose him. He’s a perfect customer experience barometer, because if he can show us we’ve exceeded his expectations, we know we can deliver exceptional service to you and your customers.
What else do you need to know about Kai?
He loves long walks on the beach as long as we’re willing to do some of the heavy lifting – as in, carry him home. That’s ok by us. We’re always ready to lend a helping hand to improve our customers’ experiences. He expects us to stay on top of the latest developments and trends, like new dog parks, the yummiest treats, and when the mail carrier is coming. He also comes to us for solutions like solving the empty food bowl problem or the belly itch that just needs to be scratched. If you ask Kai, he’ll tell you that KUBRA is with him every step of the way. Because when it comes to customer experience, we’re used to pleasing the top dog!
What does this mean for our KUBRA clients?
KUBRA customers have access to a comprehensive suite of customer experience management solutions that are designed to increase customer satisfaction and improve efficiency. From fast and easy billing and payment solutions and mobile apps to utility mapping, proactive communications, and artificial intelligence solutions, we’ve got what it takes to please ALL of our customers. In other words, if our two-legged customers had tails, they’d wag them.