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KUBRA provides insured experience management solutions to some of the largest insurance entities across North America. Our portfolio includes billing and payments, mobile apps, proactive communications, and artificial intelligence solutions for insureds. With more than 1.5 billion customer interactions annually, KUBRA provides performance-driven value to more than 365 clients every day.
Explore our Solutions:
Electronic Bill Presentment
Optimize the revenue lifecycle, improve operational efficiency, and enhance insured service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with insured self-service and analytics, outbound interactive messaging, and document archival and retrieval.
- Secure e-bill delivery
- Flexible payment options (ACH, credit, debit)
- Personalized messaging
- Alerts and notifications
- Bill consolidation
- Self-service tools
Allow insureds to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both insureds enrolled in self-service and e-billing applications, and non-enrolled insureds who prefer to make one-time, guest bill payments.
- Enrolled or non-enrolled e-payments
- Real-time payment processing
- In-person payment solutions: self-service kiosks, retail cash, and point of sale
- Multiple payment channels
- Digital wallet payment acceptance
- AI-integrated payment channels
- Payment reminders
Document Print and Mail
Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.
- Advanced address hygiene
- Data management tools
- Targeted messaging and marketing
- Distributed mail production and delivery
- On-demand document rendering
Innovate your payment channels and improve the insured experience with KUBRA’s artificial intelligence and natural language processing solution. Natural language processing uses human-like text and speech to help insureds pay their bills using smart speakers, social media channels, SMS Text, and chatbots. This innovative, multi-channel solution gives insureds the personalized experiences they crave.
- Multi-channel solution
- Leverages natural language and machine learning
- Wide-range of payment use cases
- Near-real-time processing
- Scalable solution
Improve both TCPA compliance and insured satisfaction by proactively communicating with insureds in their channel of choice. KUBRA’s preference management solution lets your insureds choose the channels they want you to use to receive new policy documents, billing, claims, and more.
- New policy documents