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KUBRA provides customer experience management solutions to some of the largest government entities across North America. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA Government Solutions improve the effectiveness of interactions with the public by providing communication and payment tools that support both online and offline channels, meeting a variety of needs and expectations.
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Explore Our Solutions:
Electronic Bill Presentment
Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.
- Secure e-bill delivery
- Flexible payment options (ACH, credit, debit)
- Personalized messaging
- Alerts and notifications
- Bill consolidation
- Self-service tools
Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.
- Enrolled or non-enrolled e-payments
- Real-time payment processing
- In-person payment solutions: self-service kiosks, retail cash, and point of sale
- Multiple payment channels
- Digital wallet payment acceptance
- AI-integrated payment channels
- Payment reminders
Document Print and Mail
Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.
- Advanced address hygiene
- Data management tools
- Targeted messaging and marketing
- Distributed mail production and delivery
- On-demand document rendering
Provide citizens the personalized, proactive communications they want and deserve. KUBRA’s alerts and preference management solution lets your citizens choose the channels they want to use to receive information about new initiatives, billing, tax returns, public works activity, and more.
- Public announcements
- Pay taxes, parking, or other fees
- Request garbage pickup information
- Report road issues
- Voting reminders
- Find polling locations
Make it easy for your citizens to let you know about streetlight outages, potholes, and other issues using an interactive map. Streamline your repair process with customizable online reporting forms that integrate with your systems. Publicize your infrastructure investments with maps that show citizens where and when you are making improvements.
- Streetlight outages
- Street issues
- Vegetation overgrowth
- Water issues