Experience Better: The CX Podcast
Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in monthly as we uncover the secrets behind great customer experience.
Catch Up On The Latest Episodes
<iframe title="How Business Intelligence Improves CX" height="150" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/player-v2/?i=5xz6c-104b17c-pb&from=pb6admin&download=1&share=1&download=1&rtl=0&fonts=Arial&skin=1&btn-skin=7" allowfullscreen=""></iframe>
<iframe title="Why CX Should Matter to Government Agencies" height="150" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/player-v2/?i=4r9h2-100cd29-pb&from=pb6admin&download=1&share=1&download=1&rtl=0&fonts=Arial&skin=1&btn-skin=7" allowfullscreen=""></iframe>
<iframe title="Who is Pre-Pay Customer & How Do They Benefit?" allowtransparency="true" height="150" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/player-v2/?i=udsue-fea4eb-pb&from=pb6admin&download=1&share=1&download=1&rtl=0&fonts=Arial&skin=1&btn-skin=7"></iframe>
<iframe title="Mastercard's Way to Improving the Bill Pay Experience" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/nba4y-faed1a?from=pb6admin&download=1&version=1&auto=0&share=1&download=1&rtl=0&fonts=Helvetica&skin=1&pfauth=&btn-skin=107"></iframe>
<iframe title="Understanding Consumer Bill Preferences" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/suv8w-f89b98?from=pb6admin&download=1&version=1&auto=0&share=1&download=1&rtl=0&fonts=Helvetica&skin=1&pfauth=&btn-skin=107"></iframe>
<iframe title="Preparing Utilities for 2021 - Life After the Pandemic" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/d4wis-f523be?from=pb6admin&download=1&version=1&auto=0&share=1&download=1&rtl=0&fonts=Helvetica&skin=1&pfauth=&btn-skin=107"></iframe>
<iframe title="Georgia Power’s Guide to Outage Communications" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/7mvs2-f079b5?from=pb6admin&download=1&version=1&auto=0&share=1&download=1&rtl=0&fonts=Helvetica&skin=1&pfauth=&btn-skin=107"></iframe>
<iframe title=“How Business Intelligence Improves CX” height=“150” width=“100%” style=“border: none;” scrolling=“no” data-name=“pb-iframe-player”
<iframe title="Is Pre-Pay the Way in Uncertain Times?" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/ws5r3-ec98d3?from=pb6admin&download=1&version=1&auto=0&share=1&download=1&rtl=0&fonts=Helvetica&skin=1&pfauth=&btn-skin=107"></iframe>
<iframe title="Achieving 50% E-Bill Adoption with the City of Sacramento" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/ag7rv-e728aa?from=pb6admin&download=1&version=1&auto=0&share=1&download=1&rtl=0&fonts=Helvetica&skin=1&pfauth=&btn-skin=107"></iframe>
<iframe title="Creating Disney-Inspired Magical Experiences" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/vshd2-e3ecc3?from=pb6admin&download=1&version=1&auto=0&share=1&download=1&rtl=0&fonts=Helvetica&skin=1&pfauth=&btn-skin=107"></iframe>
<iframe title="Innovative Payments: A Key to Customer Satisfaction " height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/ygz9w-e031af?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="Tips for Marketing Your CX" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/mbd5w-dc1c17?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="Developing Human-Centered Design Through Customer Empathy" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/jcrm6-d922f0?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="Why Print and Mail Still Matters" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/8j6xt-d611a1?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="The Power of Billing & Payment Choices" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/4zy84-d316f6?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="Chartwell’s 2020 CX Trends" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/7xqhr-d144e2?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="Why Chatbots Are the Future of CX" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/7q5ap-cbd6b1?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="How UX Impacts CX" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/9h5mb-c805c4?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="CX Worth Mentioning" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/xs7yk-c13ef0?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe>
<iframe title="Introducing Experience Better: The CX Podcast" height="122" width="100%" style="border: none;" scrolling="no" data-name="pb-iframe-player" src="https://www.podbean.com/media/player/65n7t-c124ba?from=yiiadmin&download=1&version=1&skin=1&btn-skin=107&auto=0&share=1&fonts=Helvetica&download=1&rtl=0&pbad=1"></iframe><!-- [et_pb_line_break_holder] -->
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Meet The Host
Alfred Sawatzky is the Director of Product Management at KUBRA. Alfred is a seasoned technology leader with more than 20 years of experience as a client solutions and product management director, programmer, technical lead, and consultant in the utility industry. He holds a Bachelor of Applied Science in Civil Engineering from the University of British Columbia and an Advanced Diploma in Geographic Information Systems (GIS) from the British Columbia Institute of Technology. Alfred believes that well-told stories inspire us to do great things.
